The Rest of the Story
Dan and Chad became friends when our daughters took gymnastics together a while back. Our friendship was solidified forever when Chad observed a man at a gymnastics meet wearing sunglasses and a Bluetooth earpiece in the stands. Chad leaned over to Dan (and forgive us if this was you) and whispered, “Do you think he bought the dork kit on Amazon?” And just like that, lifelong friends.
After that, they spent a lot of time laughing with each other, and occasionally, at each other.
Eventually, they ended up doing commercial roofing sales for a company from Texas. They did well. And they had fun. They loved selling together and working to create great experiences with their customers.
But they wanted to do more. They wanted to focus on more than the one time sale. They wanted to build a business relationship. They wanted to service and maintain the investment made by the building owner and provide the best possible experience to the customer.
They wanted a company with values like their own that reflected what it meant to be a friend. So Chad and Dan started their own company centered around that friendship.
We have been married for over 20 years and our wives are our business partners. Dan has 4 children and Chad has 3. The most important thing to each of us is loving our wives and helping our children grow into great adults.
We are honest with our customers about the condition of their roofs, their damage (or lack thereof), etc. We help educate them about what their policy covers (and doesn’t) and are diligent about walking them through our entire process. We look at hundreds of roofs annually that have no damage on them, and that’s exactly what we tell the customer when we walk them through the inspection. We document the good and the bad. With the customer’s needs in mind, we don’t try to sell products or services that don’t need to be sold.
We face our mistakes head on and we do the right thing even if it’s not the easy or most cost effective thing. If it’s for the good of the customer or the relationship, we do it. If it’s the right thing, we do it.
Connection with Customers
We seek long term friendships / relationships – While we don’t get a lot of repeat business (because our products are so good), we seek to make long lasting relationships with our customers. We tell every customer that we want to be the last roofer they ever have to call in their life.
From the initial meeting, to the pre-construction meeting where we determine where materials will be staged, what their business schedule is so we are not interfering with the flow of their operation, to the wrap up meeting and final walkthrough, where we then get referrals and a reference letter. We remain engaged with the customers needs throughout the entire process and beyond.
Co FounderWe consistently find damage that others miss because we have more experience and we take the time to give you an honest assessment of your roof.
Dan Galloway was a commercial large loss insurance adjuster for 17 years. As such, he really knows the insurance industry. Although, no longer an adjuster, Dan has worked with most of the commercial insurance adjusters in the state. He’s experienced every type of storm damage and is a great resource. He’s been a roofing contractor for 6 years.
Co FounderChad Board has many years of experience in the construction and building industry. Chad worked his way through college building houses learning everything from foundations to roofs. Then he spent 10 years as a real estate appraiser and real estate agent. Now, Chad applies those skills to identifying roof damage and helping business owners get the new roofs they need.